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Urban Fitness Outdoor and Urban Fitness Online (UFO) Membership Terms and Conditions as of APRIL 2024

 

The terms and conditions apply to all UFO members.

 

Group Class & Online Membership

  • Memberships are month-to-month, automatically renewing memberships and are paid for in advance on or before the last day of every month for the following month.

  • All package amendments, cancellations, and pause requests must be done in advance and via email on or before the date, 10 days prior to the individuals membership renewal date. If amendments are not made by this date, the package is automatically renewed.

  • Memberships run from the date of purchase to the following month on the same date. 

  • Members can request that a membership start on a certain date, and a new membership will be prorated to start on that date.

  • Memberships may not be transferred to another individual or organisation.

  • Memberships or remaining classes on a monthly package may not be carried forward to the next month or any other month.

  • UFO Group and Online Class memberships run separate from all other services offered at UFO.

  • If a member exceeds the number of classes allotted to their selected package, the members will  automatically billed to the members account at the going rate of a single class.

  • UFO members can attend Group Classes and Online Classes at all locations where classes are offered. This does not include Personal Training or Health and Lifestyle Coaching clients.

  • For safety reasons, members are not permitted to join any UFO Group or Online Classes 10 minutes after the start of the class.

  • All the above membership terms apply.

 

Cancellation or pausing of a Group Class and Online Class membership

  • All package changes, package suspensions, or package cancellations must be made on or before before the date, 10 days prior to the individuals membership renewal date, if you wish to amend, pause or cancel.

  • Any member wanting to cancel their membership must email accounts@urbanfitness.co.za on or before the above mentioned date, if you wish to cancel. If an email notification is not sent to accounts@urbanfitness.co.za within the required period the membership will be automatically renewed and payment will be required.

  • All changes, suspensions or cancellations on non-monthly packages i.e 10 Pack must be sent through to accounts@urbanfitness.co.za, 10 days before the package expires. If no notification is sent through the package will automatically renew for the period.

  • Any amendments and cancellations must be forwarded to the accounts department in writing to accounts@urbanfitness.co.za before the required notice period.

  • Upgrades on packages can be done at any point during the month.

 

Payment & Pricing

  • Memberships can be paid from either by Direct Debit, Credit Card, SnapScan, Payfast or EFT.

  • Instructors will not accept cash, unless due to prior arrangement.

  • If memberships are not paid for the member will not be granted access to a class, unless arrangement has been made with the UFO Accounts department.

  • Please note that all returned debit orders would result in a R50.00 penalty that will be charged to your next debit order.

  • All EFT and SnapScan Payments need to be made on or before the renewal date of the package or the member will not be allowed access to any service provided by UFO until payment is made.

  • Pricing is fixed and any changes in pricing will be sent via email to you by UFO. All pricing is subject to an increase at the discretion of UFO.

  • Pricing changes will be sent to all members in writing 30 days before the changes take effect.

 

Personal Training Membership

 

  • Personal Coaching sessions are booked and paid for upfront.

  • Personal Coaching sessions must be used between the first day and the last day of the month.

  • Personal Coaching session may not be carried over to the next month or transferred to another member.

  • Personal Coaching sessions missed by the client for any reason whatsoever will only be made up at the trainer’s discretion.

  • 30 days notice must be giving when cancelling Personal Coaching sessions.

  • A minimum of 6 personal Coaching sessions a month must be booked by the client.

 

Refunds

  • No refunds will be giving unless on error on the part of UFO.

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Informed Consent – Liability Waiver

  • In consideration of being allowed to participate in the activities, programs, classes and platforms of Urban Bodies in Motion & Urban Fitness Personal Training t/a Urban Fitness Outdoor and Urban Fitness Online (UFO) and the use the facilities, platforms, programs and equipment owned and/or under the control of UFO, in addition to the payment of any fee or charge, I do hereby waive, release and forever discharge UFO from any and all responsibility or liability for injuries, death or damages resulting from my participation in any activities or my use of equipment or facilities in the above mentioned activities.

  • As far as I am aware the UFO program involves strength, flexibility and aerobic exercise, including the use of equipment, the programme is run online and in the outdoors, and is a potentially hazardous activity. I also understand that exercise and fitness activities involves risk of injury and even death. I hereby acknowledge that I am voluntarily participating in these activities with the knowledge of the dangers involved. I hereby agree to expressly assume and accept all responsibility and any risks of injury or death.

  • I am aware that I have the right to request advice from any of the UFO staff, at any time, in relation to the activities and exercise being undertaken and, but not exclusively, their suitability for me, with particular regard to my health, fitness and clothing. If I choose not to take advice, or to disregard any advice so given, I do so voluntarily and accept liability for all resulting injuries, damage or even de. I understand that results vary for person to person and are not guaranteed. All testimonials are the personal opinions of the people concerned based on their personal experiences. I also understand that results from the UFO training programs vary for person to person and are not guaranteed. I acknowledge that it is recommended that I exercise one hour a day at least five days a week in conjunction with a calorie controlled eating plan specific to my own goals and requirements.

  • I hereby declare myself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness, that would prevent my participation in the UFO program. I acknowledge that I have either had a physical examination and have been given my doctors permission to participate, or that I have decided to participate in activity and the use of equipment, platform and classes without the approval of my doctor and do this assuming all responsibility for my participation and activities, and utilisation of the platform, and equipment in my activities. In addition UFO cannot accept any responsibility for valuables left in your vehicle, or an instructor’s vehicle. 

  • UFO has the right the right of admission reserved to all services available at UFO.

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